Terms and Conditions of Use
The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. citischemes.com reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, citischemes.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Citischemes.com intends for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. Citischemes.com expressly disclaims all warranties and/or conditions, express or implied, as to any matter whatsoever relating to or referenced by this site, including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose and non-infringement.
Citischemes.com is committed to protecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us. As part of our commitment to your privacy, citischemes.com supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers". Rest assured that we will not sell or rent information gathered through our site.
When you make a purchase, we ask for your name, address, phone number, e-mail address and other information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
It is important you provide us with your PIN number Personally identifiable information needed to make a purchase
This Web site takes every precaution to protect our users' information. Any sensitive information (such as your credit card number) sent to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol.
Most products displayed on this site are available in select in our showrooms. In some cases, merchandise displayed for sale on this site may not be available at showrooms.
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We can not accept any returns or exchanges based on color issues.
The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into US territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the prices quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order.
Limitation of Liability
In no event citischemes.com or its officers, directors, employees, agent, successors, subsidiaries, distributors, affiliates or third parties providing information on this site or via other channels, including but not limited to phone and email, be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including), but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon, whether based upon warranty, contract, or otherwise, even if citischemes.com has such damages or losses.
You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site or other channels. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. This Web site is operated by citischemes.com, from its offices in Somerville, Massachusetts, USA. The law of the Commonwealth of Massachusetts makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from outside Massachusetts where the content of the Site shall govern these terms and conditions, without reference to its choice of law rules.
citischemes.com makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
This policy is subject to change and any revisions are effective immediately upon posting. Any revisions will apply to all current and past users of our web site and will replace any prior policies that are inconsistent.
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order and that you are providing accurate, true, and complete information, and that you have the authority to place the order.
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.
Price Matching Policy
At citischemes.com, we do our best to offer quality products at the lowest possible prices. If you see an item you're interested in at a competitor's website at a lower price, please contact us and request a price match. 99% of the time, we'll be able to beat that price, save you money and still offer the best customer service in the business. Our price match policy can not be combined with any other discounts.
At citischemes.com, we strive to make your delivery a positive experience by finding the most efficient, reliable, economical means of delivery. We frequently reorder our products so they are ready for delivery soon after you place an order
We often offer free curbside delivery on many items when shipping within the continental United States. Inside delivery is an available option during checkout, and will incur additional fees.
Any additional services such as, "inside delivery", "re-delivery / reconsignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility; citischemes.com cannot take responsibility for any charges that incur as a result of additionally requested freight services.
Please refer to the availability information listed under the appropriate item on the website for specific shipping method.
citischemes.com offers different methods of “white glove” deliveries:
"Bronze Service": 2-person delivery, inside the threshold, stair carries (up to two (2) flights prior to the threshold). If any piece weighs more than 300 lbs. or pieces are greater than four, shipment will only be available for delivery to the First Dry Area or Garage. Shipper's palletized or crated merchandise will be delivered to the First Dry Area or Garage only.
"Silver Service" include inside placement and two flights of stairs. Rates for "Gold Service" include inside placement, two flights of stairs, unpacking, debris removal, and set-up limited to 15 minutes (and no usage of tools).
"Platinum Service" include inside placement, two flights of stairs, unpacking, debris removal, and light assembly limited to 30 minutes.
Please take note of the following:
Estimated Delivery Periods. Estimated Delivery Periods for specially ordered goods are based upon our past experience with the manufacturer. It is possible and beyond our control that your order will arrive earlier or later than the estimated shipping time.
Redelivery Charges. Delivery is made by independent carriers. Failure to be home for a scheduled delivery will result in a redelivery charge.
Furniture Size. You are responsible for determining that merchandise will fit through doorways, corridors, and elevators.
Delivery Times. Normal delivery hours for local deliveries are 7 a.m. to 6 p.m. Delays may occur however, due to traffic conditions or other unforeseen events and in no event citischemes.com. be held responsible.
Important: Delivery Acceptance Instructions Most large furniture items (i.e., dining room and bedroom furniture) are shipped via our long-distance in-home delivery service. The delivery must be signed for by the customer. Although you may waive the signature requirement by contacting the delivery company, we strongly recommend that you not do so, as it waives their liability for any damage, and therefore, subsequently forces us to do the same. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 617 354 0805. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.
* We don't provide any service in some areas of USA. Please call us for more info.
citischemes.com, wants every one of your shopping experiences with us to be a positive one. We are happy to offer our customers a simple, no hassle return policy with no restocking fees! In the unlikely event that you are unhappy with your item, you may return it to us for a full refund of the purchase price less the actual shipping cost. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items. Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Please feel free to call us at 1-888.787 CITI if you'd like additional information about the outbound shipping cost of an item you want to return. Refunds will be issued once we have received the item and it has been determined to be in like-new condition.
Merchandise bought on citischemes.com web site may not be returned to citischemes warehouse without written authorization.
Before sending back an item, please contact us through our customer service to request a Return Authorization number. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customer’s responsibility to file a claim for the damaged merchandise. Bedding, textiles and any item marked as "Special Order" are not returnable. Clearance items may not be returned or exchanged.
Because most of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24 hour period, you will be responsible for paying shipping back to the manufacturer and a restocking fee. All charges refunded to credit cards may be subject to 3% of balance surcharge. Custom and special orders are subject to a 35% restocking fee if returned or the order is canceled after seven days. All cancellation requests must be emailed to support[at]citischemes.com
1 617 354 0805
1 888 787 citi
1 617 776 2706
22 Kent street
Somerville MA 02143